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This Emotional Intelligence (EI) training course will concentrate on the five core competencies of EI: self-regulation, motivation, empathy, self-awareness, and interpersonal skills. Participants will learn to create and execute these to improve their relationships in work and life, by expanding their understanding of social and emotional behaviours, and figuring out how to deal and manage their responses to particular circumstances. Different models of emotional intelligence will be covered.

This Emotional Intelligence training course is useful for any individual who leads or works with other people, regardless of what size the organisation. It is useful for customer service, teamwork and building relationships.

Emotional Intelligence Corporate Training provided by GITS Academy helps participant to:

  • Develop an attention to EI models.
  • Recognise the advantages of EI.
  • Understand knowledge of different emotional patterns in yourself and others.
  • Understand how you utilize emotion to encourage thought and behaviour
  • Know and utilise the difference between considered response and reaction.
  • Discover how you can deal with your emotions, and positively influence yourself with others.
  • Build more effective relationships with people at work.
  • Understand how to increase your leadership effectiveness by creating an atmosphere that engages others.

Course content for Emotional Intelligence

  • Emotional Intelligence and various EI models
  • The EQ competencies of self-awareness, self-regulation, motivation, empathy, and interpersonal skills
  • Understand EQ and its importance in life and the workplace
  • What are emotions?
  • The different levels of emotional awareness
  • Increase your emotional knowledge of yourself
  • Recognise ‘negative’ and ‘positive’ emotions
  • The relationship between emotions, thought and behaviour
  • Discover the importance of values
  • The impact of not managing and processing ‘negative’ emotions
  • Techniques to manage your emotions in challenging situations
  • The universality of emotional expression
  • Learn tools to enhance your ability to recognise and appropriately respond to others’ emotions
  • Perceiving emotions accurately in others to build empathy
  • Applying EI in the workplace
  • The role of empathy and trust in relationships
  • Increase your ability to create effective working relationships with others (peers, subordinates, managers, clients
  • Find out how to deal with conflict
  • Tools to lead, motivate others and create a high performing team
June 16, 2017
GITS Academy. All rights reserved.

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