Handling effective customer complaint is one of the most important aspects of providing excellent customer service. Customers who complain are giving the organization a chance to identify problems and resolve, to demonstrate excellent service, and help to keep loyal customers. The objective of customer service training course is to help employees how to handle customer complaints and difficult customers successfully. At the end of this training course, participants will be able to view customer complaints as opportunities, and identify problems that prompt complaints, handle complaints effectively, and satisfy customers who complain.
This course will provide participants with the advance skills and confidence to improve their handling of customer complaints with the goal of achieving a satisfactory solution that increases customer retention and loyalty.