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Who should attend?

  • Managers who have responsibility for Human Resource (HR) performance management policies and procedures
  • Operational managers who wish to gain a greater understanding of performance management
  • All HR and operational line managers who manage a team and carry out performance appraisal interviews

Learning Objectives

  • To enhance and make more effective the performance management systems
  • To identify and apply the performance management tools
  • To plan and manage a Learning, Training and Development (LTD) needs analysis
  • To identify and manage talent
  • To support employees develop and plan their careers
  • To maximise the Return on Investment (ROI)

Course Content

  • Defining performance management
  • HR processes which facilitate performance management
  • Organisational objectives, team and individual performance and continuous organisational and individual improvement and development
  • The benefits of developing an LTD organisation
  • Defining an effective performance appraisal
  • Examining how to give and receive feedback
  • Gathering, reporting and using 360 degree feedback
  • Creating a performance balanced scorecard
  • Coaching for performance
  • Managing stress
  • Clarifying the purpose of a performance appraisal
  • Preparing for, managing and following up performance appraisal meeting
  • Developing key performance indicators and SMART objectives
  • Personal development plans (PDP) and continuous professional development CPD)
  • Developing a positive manager / subordinate relationship
  • Identifying poor performance and reasons behind it
  • Dealing with poor performance
  • Managing conflict
  • Using the organisation’s discipline policy
  • The value of benchmarking against other organisations
  • How to benchmark
  • Acting to bring about positive change
  • Evaluation of your organisation using the SWOT and PESTLE models
June 16, 2017
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