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Participants attending this training course will pick up abilities and trust in every single primary part of front-work area gathering exercises.

Each time you offer your service or products, you become a customer service representative and that individual is now your customer. As you respond to requests or concerns or basically giving a positive and significant experience for your clients helps us and our organization to move above the competition.

In this Training Program You will learn

  • The Application of essential principles of customer services to anyone who wants your ‘output’
  • Which effective questions need to ask from customers to get results
  • How to use empathy to maintain repo with customers
  • How to respond to a customer’s demands professionally & requests while maintaining rapport
  • To Sequence your sentences effectively to get maximum results
  • Ways to Handle phone conversations professionally
  • How to read and interpret body language signals and use them to increase your communication skills
  • Defusing uncomfortable interactions with customers and professionally respond to any problems as they arise

Customer Service Training

The Customer Service Training provided by GITS Academy helps participants to increase customer expectations through consistently providing exceptional service. In order to achieve this, it is important to ask yourself some questions:

  • Do your staffs have the right skill sets to deliver exceptional customer service?
  • Currently how do they develop good customer service skills?
  • Is there a plan to continuously improve customer service?
  • Is the voice of the customer given the necessary priority?
  • Is there customer service satisfaction?
  • Does your staff have the essential communication skills to deliver exceptional customer service?
  • Can they communicate and listen effectively to uncover the customer’s true needs?
  • Do they understand the importance of internal customers?

This Customer Service Training program is for professionals who want to make a significant contribution to their company’s image or bottom line and make their own lives easier by consistently providing exceptional customer service.

June 16, 2017
GITS Academy. All rights reserved.
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